Service Relay

Everything a Great Receptionist Does — Automated

Service Relay handles your phones like a trained employee who knows your business, never forgets a detail, and never costs $40,000 a year.

24/7 Phone Answering

Your AI receptionist never sleeps, takes a break, or calls in sick. Every call is answered professionally, any time of day.

  • Answers nights, weekends, and holidays
  • Handles multiple calls simultaneously
  • Never sends callers to voicemail

Lead Capture

Every caller is a potential job. Service Relay captures name, number, and service details so no lead ever slips through the cracks.

  • Logs caller name and contact info
  • Documents requested service and urgency
  • Sends instant summary to your phone

Appointment Scheduling

Your assistant books jobs directly into your calendar, checks availability, and confirms the appointment with the customer on the spot.

  • Checks your real-time availability
  • Confirms service location is in your area
  • Sends booking confirmation to customer

FAQ Handling

Stop answering the same calls over and over. Your assistant handles pricing, hours, service area, and more — trained on your business.

  • Trained on your specific services and prices
  • Answers availability and booking questions
  • Handles your most common caller questions

Smart Escalation

Urgent calls — emergencies, high-value leads — are immediately flagged and forwarded directly to you so nothing critical slips by.

  • Detects emergency and urgent calls
  • Transfers hot leads to your phone instantly
  • Sends SMS alerts for critical situations

Call Analytics

A complete call log with transcripts, summaries, and outcomes. Understand your lead pipeline and calling patterns at a glance.

  • Full transcripts for every call
  • Track lead volume and peak calling times
  • Measure conversion and follow-up rates
Fully Customized

Trained on Your Business, Not a Generic Script

Service Relay isn't a one-size-fits-all answering service. You provide your services, your pricing, your service area, and your protocols — and your assistant handles calls exactly the way you would.

  • Knows your services, packages, and prices
  • Handles your geographic service area rules
  • Follows your scheduling preferences
  • Answers in your brand voice
Sample Call Summary
CallerJohn Mitchell
Number(555) 824-1922
ServiceLawn mowing + edging
AppointmentBooked — Thu 2pm
NotesHas a dog, gate on left side

No Tech Skills Required

If you can use a smartphone, you can set up Service Relay. Most businesses are live in under 15 minutes.

1

Forward your calls

Use your existing business number. We give you simple step-by-step instructions.

2

Add your business info

Enter your services, hours, and pricing through our simple dashboard.

3

You're live

Your AI receptionist starts answering calls and capturing leads immediately.

Ready to Stop Missing Calls?

Start your 7-day free trial. No credit card required.

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