Troubleshooting

If calls are not reaching your assistant

Verify the assigned phone number and assistant pairing is set up correctly.

If answers are inaccurate

Update your Business Profile FAQ content and retry. We have some best practices that we can share with you to help create better assistant responses if needed.

If transfers fail

Confirm transfer targets are active and verify they are using valid phone numbers.

Contact Support

If you've tried these steps and are still having issues, please contact us and we'll be happy to help you troubleshoot.